Building customer engagement for scale

How well do you know your customers? Learn how to foster deep customer relationships as you scale and grow.

  • Frank Y. Owusu

    Ecosystem Developer, Twilio

  • Video

    30 minutes 

  • Startup Summit

    Speaker 2020

  • Content

    Customer engagement

What's included?

This short online course will provide with an overview of how you can start to build meaningful customer engagement at scale. 

Startup Stack

Discover all the tools you need to start building meaningful engagement.

Twilio Startups

Insight into the suite of tools and resources available from Twilio Startups.

Building for Scale

Start creating the process now that will help you continue to serve customers as you grow and scale.

Global Best Practice 

Learn from the best examples from around the world.

Finding the right channels

Learn how to run test that will help determine the best channel for your business. 

Keeping Product Market Fit

Discover how to ensure that your product is always the right solution for your customers.

Leverage the community to solve problems together.

We create a safe, supportive space where you can learn from others who face the unique set of challenges encountered by purpose-driven founders and leaders.
Taking online classes has been a major benefit to me. The instructors are supportive and responsible in returning emails.

Helen Red

I would like to thank my instructors for their continuous support. The courses were challenging and well laid out.

Josh Stobbard

Meet the instructor

Frank Y. Owusu

Frank Y. Owusu is an  experienced digital strategy & innovation management professional, skilled at driving growth and leading cross-functional matrix teams within an advisory & operational capacity. His experiences have drawn him consistently to fast-growth, disruptive businesses.

Frank enjoys advising startups and collaborates with them to leverage emerging technology, apply commercially viable innovations and disrupt their commercial strategy, enabling them to solve their most complex business problems.
Patrick Jones - Course author

Certification included

  • Building Customer Engagement Certificate

    This workshop will provide you with an:
    • Overview of the startup stack
    • Understanding of Twilio Startups 
    • Knowledge of how to build for scale
    • Insight into global best practice 
    • Confident about creating experiments 

Completion time: 30 minutes

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